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How to Place an Order:
--By SECURE Shopping Cart:
Click on the BUY Button next to each item. This will place the item in your shopping cart which is secured with a THAWTE Certificate.
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--By Fax: Use the Fax Order Form and fax to: (309) 210-7477 fax.
--By Phone: call (800) 227-9196 or (909) 599-6434 and we will be happy to assist you during business hours 9am-5pm (Pacific Standard Time in California) or whenever else we are working in the office! We are often here so please give us a call.
--By Mail: Send order form to PO Box 1585, Glendora, California 91740 USA.
For questions, comments or suggestions, contact us at:
please contact us through our Help Desk.
Merchandise Information:
Questions regarding the merchandise can be sent to us through our Help Desk.. We will respond within a few hours during business hours 9am-5pm (Pacific Standard Time in California). Questions can also be directed to Customer Service at (800) 227-9196 or (909) 599-6434.
Payment Methods:
Checks, money orders, PayPal, Discover, VISA, Mastercard, and American Express are all accepted.
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Order Confirmation:
All orders will be confirmed the day of receipt via email (if email address is included with the order).
Sales Tax:
Appropriate state sales tax will be added to orders shipped to residents of California.
Return Policy:
Talaria Enterprises stands behind its merchandise. All items are returnable within 15 days of the shipping date for a full money back guarantee (excluding shipping charges). If you are not satisfied with an item, you may exchange it or receive a full refund if it is returned in its original condition and packaging. For returning or exchanging an item, please either use the Green Receipt included with your package (back side of this form has return instructions ) or call Talaria Enterprises at (909) 599-6434 for instructions.
Special Orders
Special Orders are not returnable unless special arrangements are made at the time of sale. Special orders will have a restocking fee of 25%.
Sale Items
No returns on sale items, exchanges only.
Shipping Information:
US Shipping:
All order ships via an insured method. Shipping and handling will automatically be added onto all orders. Except where noted, orders leave the warehouse typically within (3) to (5) business days. In the event of a delay, we will contact you by phone or email. UPS does not deliver to PO boxes.
Shipping charges are dependent on weight and size. Here is an estimation:
UPS Ground Shipping & Handling
| Small Items (4"H - 6"H) |
$4.95 - $7.95
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| Medium Items (6"H - 12"H) |
$8.95 - $10.95
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| Large Items (12"H - 17"H) |
$11.95 - $18.95
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| Over 17" |
$18.95+
based on size and destination
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For 2-day rush delivery, overnight shipments & all shipments to Alaska & Hawaii: call (800-227-9196) or email for rate: Help Desk.
International Shipping:
Orders to all other countries will be sent by Air Parcel Post. Shipping charges vary according to the weight of the package. We will advise you by email of the total shipping charges assessed to your credit card. Taxes, duties or customs/brokerage fees associated with ordering merchandise from the US will be the responsibility of the receiver. Please call 626-335-2140 or contact us through our Help Desk if you require an estimated shipping cost prior to ordering.
Gift Message:
On any order, your gift message can be included at no charge. Simply request it in the comment field on the order form and it will be hand written on our elegant gift card.
Privacy Policy:
Talaria Enterprises values the privacy of its consumers and subscribers. We DO NOT trade or sell e-mail or physical addresses with or to other companies, or to organizations and groups seeking to build mailing lists. We will not send e-mail marketing 'spam' messages to subscribers or consumers. Our online newsletter list is 'opt-in' only and the addresses of subscribers to this service are considered private and guarded company information, available only to trusted employees of TalariaEnterprises.com.
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