Frequently Asked Questions

How do I contact you?
>>Telephone our friendly Customer Service Team Members: (800) 227-9196 or (909) 599-6434. We answer the phone from 9am until 5pm Mon-Fri (Pacific Standard Time in California) AND whenever we are in the office during other hours.
>>Email: via our Help Desk Form. We will respond within a few hours during our business houses
>>Fax: (309) 210-7477
>>Mail: TalariaEnterprises.com, PO Box 1585, Glendora, California 91740 USA

How long will it take for my item(s) to ship?
We stock many items here and ship these items within one business day of receiving your order. Many other items ship with two to three business days. Hard to get items, special orders and custom orders require two to four weeks. We will advise you of the expected shipping date in your order confirmation email. If there is an unexpected delay, we will contact you by phone or email.

How do I place an order?
Orders can be placed via our SECURE online shopping cart, via phone (800-227-9196 or 909-599-6434), via fax (309-210-7477) or via US Mail (Address: TalariaEnterprises.com, PO Box 1585, Glendora, CA 91740 USA).

What payment methods do you take?
We accept VISA, Mastercard, American Express, Discover, Paypal, Money Order, Personal Check, and International Checks drawn in $US funds.

Is your shopping cart SECURE?
Yes, your information is secure during the ordering process with a Thawte Security Certificate.

May I enclose a Gift Message?
On any order, your gift message can be included at no charge. Simply request it in the comment field on the order form and it will be hand written on our gift card.

How will you confirm my order?
All orders will be confirmed via email (if email address is included with the order) on the day of receipt.

Do you charge sales tax?
Appropriate state sales tax will be added to orders shipped to residents of California.

>How do you package and ship your merchandise?
We are very careful about how our items are packaged and shipped. The merchandise is either bubblewrapped or double-boxed for safe transit. We do not want the item to break in transit!

How much will shipping and handling be?
We base our rates on the actual weight and dimensions of the items you select plus a small handling fee. The shopping cart will calculate the shipping amount.

Here is an estimate.

Small Items (4"H - 6"H)	$4.95 - $6.95
Medium Items (6"H - 12"H)	$6.95 - $10.95
Large Items (12"H - 17"H)	$11.95 - $19.95
Over 17"	$19.95+

What shipping companies do you use?
For shipments to the US, we ship our items "insured" via UPS, FedEx or Priority Mail. **We select the most economical method with the best service based on your order.**

Do you offer expedited shipping such as Overnight or 2-Day?
We offer these services whenever possible. Given the wide variety of items available, it is best to phone us at 1-800-227-9196 or 909-599-6434 or email us at Our Help Desk for these special options. We will be happy to accommodate your request whenever possible and provide a shipping price and estimated delivery date.

Do you ship to other countries besides the US?
For shipments to other countries, we use Parcel Post Air and International Express. We email your shipping options to you before we process your order. Taxes, duties, customs and brokerage fees associated with ordering merchandise from the US will be the responsibility of the receiver. Please call 909-599-6434 or email Our Help Desk for an estimated shipping cost prior to placing an order.

What happens if my item arrives damaged or is lost?
We insure all of our shipments. If you receive a damaged item, please phone us at 1-800-227-9196 or 909-599-6434 and we will make arrangements with you for the return and replacement of the damaged item. If your item is lost, please report it in a timely basis. For Domestic US orders lost in transit, please report within 15 days of the date of shipment per Fedex requirements. For international orders lost in transit, please report the lost item between 30 and 45 days from date of shipment per Postal Service requirements.

What is your return policy?
TalariaEnterprises.com stands behind its merchandise. All items are returnable within 15 days of the shipping date for a full money back guarantee (excluding shipping and handling charges, duties, and brokerage fees). Christmas orders are returnable until Jan. 10th. Custom orders are not returnable. If you are not satisfied with an item, you may exchange it or receive a full refund if it is returned in its original condition and packaging. Please call us at (800) 227-9196 or (909) 599-6434 to receive a Return Authorization Number (RMA).

Special Orders
Special Orders are not returnable unless special arrangements are made at the time of sale. Special orders will have a restocking fee of 25%.

Sale Items
No returns on sale items, exchanges only.

What is your Privacy Policy?
TalariaEnterprises.com values the privacy of its customers and subscribers. We DO NOT trade or sell email or physical addresses with or to other companies, or to organizations and groups seeking to build mailing lists. We will not send email marketing 'spam' messages to subscribers or customers. Our online newsletter list is 'opt-in' only and the addresses of subscribers to this service are considered private and guarded company information, available only to trusted employees of TalariaEnterprises.com.